A Question of Methodology – Creating a Customized Rollout-Method for a Collaboration Portal in a Distributed Environment

Creators: Wiedemann, Tobias and Brune, Philipp and Gewald, Heiko
Title: A Question of Methodology – Creating a Customized Rollout-Method for a Collaboration Portal in a Distributed Environment
Item Type: Conference or Workshop Item
Event Title: Proceedings of the Nineteenth European Conference on Information Systems (ECIS)
Event Location: Helsinki, Finland
Event Dates: Jun 9, 2011 - Jun 11, 2011
Date: June 2011
Divisions: Informationsmanagement
Abstract: Cassidian Electronics, a globally operating business unit of EADS, aimed to implement a collaborative portal for its quality management department. After conducting a successful pilot phase producing a prototype for a small number of users it soon became apparent that a large scale roll-out would not be feasible without proper methodological support. As no methodology was available to be used directly, an evaluation process was started and two champion methodologies (PADEM of Fraunhofer Institut and G&K - Großman and Koschek) were identified. A framework was developed to transparently compare the merits of each methodology and G&K selected as the most suitable. This paper presents the selection process as well as the case study describing the adaption mechanism and subsequent application of G&K for the roll-out of a large scale distributed collaboration portal in a high quality environment. A key lesson learned is the strong benefit of an agile method for portal implementations and roll-outs to ensure high user satisfaction and technology acceptance leading to measurable financial benefits.
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Wiedemann, Tobias and Brune, Philipp and Gewald, Heiko (2011) A Question of Methodology – Creating a Customized Rollout-Method for a Collaboration Portal in a Distributed Environment. In: Proceedings of the Nineteenth European Conference on Information Systems (ECIS), Jun 9, 2011 - Jun 11, 2011, Helsinki, Finland.

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