Exploring Determinants of Effective Use: The Role of Misfits between a Hospital and its Information Systems

Creators: Weeger, Andy and Neff, Anja and Gewald, Heiko and Haase, Ulrich
Title: Exploring Determinants of Effective Use: The Role of Misfits between a Hospital and its Information Systems
Item Type: Conference or Workshop Item
Event Title: Proceedings of the Multikonferenz Wirtschaftsinformatik (MKWI)
Event Location: Paderborn
Projects: CROSS, HealthIT
Date: February 2014
Divisions: Informationsmanagement
Abstract: As a result of greater diffusion of health information technology, quality of care and patient safety are increasingly dependent on if and how medical professionals are using information systems (IS) deployed in hospitals. IS research still provides few insights on the determinants and barriers of effective use of IS. This research measured different levels of effective use for a specific clinical workplace system in four departments of a hospital. Comparative case-studies were conducted in order to identify factors which are expected to impede the effective usage of systems, so called "misfits". Qualitative Comparative Analysis (QCA) was used to examine the causal relationships between the occurrence of these misfits and effective system usage in different clinical contexts. The findings reveal that misfits do in fact have a strong (negative) impact on effective IS usage. This study provides evidence that specifically functional misfits lead to ineffective IS usage.
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Weeger, Andy and Neff, Anja and Gewald, Heiko and Haase, Ulrich (2014) Exploring Determinants of Effective Use: The Role of Misfits between a Hospital and its Information Systems. In: Proceedings of the Multikonferenz Wirtschaftsinformatik (MKWI), Paderborn.

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