Identification and Influence of Perceived Risks on Smart Speaker Use Behavior

Creators: Haug, Maximilian and Rössler, Philipp and Gewald, Heiko
Title: Identification and Influence of Perceived Risks on Smart Speaker Use Behavior
Item Type: Conference or Workshop Item
Event Title: 15. Internationale Tagung Wirtschaftsinformatik (WI2020)
Event Location: Potsdam, Germany
Event Dates: 9.-11. März 2020
Projects: CROSS
Page Range: pp. 1325-1331
Date: March 2020
Divisions: Informationsmanagement
Abstract: Smart speakers gain more and more attraction from users. However, the technology is still relatively new and users feel uneasy about how and what functionality to use. This research investigates users’ perception about risks associated with the use of smart speakers. In a qualitative study in which users could engage with smart speakers for a 2-month time frame, we found that risks show to be partly hypothetical and users develop unlikely risk scenarios which prevent them from using the whole functionality spectrum of a smart speaker.
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Citation:

Haug, Maximilian and Rössler, Philipp and Gewald, Heiko (2020) Identification and Influence of Perceived Risks on Smart Speaker Use Behavior. In: 15. Internationale Tagung Wirtschaftsinformatik (WI2020), 9.-11. März 2020, Potsdam, Germany, pp. 1325-1331.

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