Impediments of Intermodal Mobility: A Service-Dominant Logic Perspective

Creators: Zimmermann, Sina and Schulz, Thomas and Ikonomou, Georgios and Gewald, Heiko
Title: Impediments of Intermodal Mobility: A Service-Dominant Logic Perspective
Item Type: Conference or Workshop Item
Event Title: (Proceedings of the) 24th Pacific Asia Conference on Information Systems (PACIS)
Event Location: Dubai, UAE
Event Dates: June, 20-24, 2020
Projects: CROSS
Date: June 2020
Divisions: Informationsmanagement
Abstract (ENG): Service integrators have disrupted many industries by the implementation of novel business models, such as the provision of digital marketplaces, where businesses and customers directly interact with each other. In the travel sector, service integrators have become indispensable. In the mobility sector, however, they still play a minor role. We take a service-dominant logic perspective to analyze the lack of cooperation between public transport providers and service integrators. Using data from interviews with representatives from public transport companies and hotels, we detect systematic differences in their business and IT-strategies. Our empirical results show that the misuse of the resources people, technology, organization, (shared) information, and finance impede the cooperation between public transport companies and service integrators. Our study provides novel insights into the concept of value co-destruction in the field of intermodal mobility services and indicates practical guidelines for public transport companies and associations.
Forthcoming: No
Language: English
Citation:

Zimmermann, Sina and Schulz, Thomas and Ikonomou, Georgios and Gewald, Heiko (2020) Impediments of Intermodal Mobility: A Service-Dominant Logic Perspective. In: (Proceedings of the) 24th Pacific Asia Conference on Information Systems (PACIS), June, 20-24, 2020, Dubai, UAE. ISBN 9781733632539

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