An Approach for a Digital Maturity Model for SMEs based on Their Requirements

Creators: Schallmo, Daniel and Lang, Klaus and Hasler, Daniel and Ehmig-Klassen, Katharina and Williams, Christopher A.
Title: An Approach for a Digital Maturity Model for SMEs based on Their Requirements
Item Type: Conference or Workshop Item
Event Title: (Proceedings of the) XXXI ISPIM Innovation Conference – "Innovating Our Common Future"
Event Location: Berlin, Germany (virtual)
Event Dates: 7-10 June 2020
Projects: IFE
Additional Information: >>Virtual venue Conference Theme: Innovating in Times of Crisis
Date: 2020
Divisions: Informationsmanagement
Abstract: This study aimed to develop an approach for a digital maturity model (DMM) based on Small & Medium Enterprises’ (SMEs’) requirements. Our research is based on a systematic literature review in which we analyzed and compared existing approaches of DMMs with regard to their stakeholders. In addition, we conducted several interviews with SMEs for the InnoSÜD research project “Digitaler Reifegrad@Mittelstand.” Our findings show that DMMs are currently a significant topic for SMEs across various industry sectors, but there is no consensus on the required dimensions to examine when applying a DMM. The paper offers an approach to the development of a DMM consisting of the following dimensions: digital strategy, partner interface, the company’s processes, employees and technologies, products and services, and customer interface. Moreover, the paper offers recommendations for further research.
Citation:

Schallmo, Daniel and Lang, Klaus and Hasler, Daniel and Ehmig-Klassen, Katharina and Williams, Christopher A. (2020) An Approach for a Digital Maturity Model for SMEs based on Their Requirements. In: (Proceedings of the) XXXI ISPIM Innovation Conference – "Innovating Our Common Future", 7-10 June 2020, Berlin, Germany (virtual). ISBN 9789523354661

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