Who is Doing What: The Impact of Task and Role Documentation on Outsourcing Service Quality

Creators: Schlosser, Frank and Beimborn, Daniel and Wagner, Heinz-Theo
Title: Who is Doing What: The Impact of Task and Role Documentation on Outsourcing Service Quality
Item Type: Conference or Workshop Item
Event Title: (Proceedings of the) 16th Americas Conference on Information Systems (AMCIS)
Event Location: Lima, Peru
Event Dates: August, 12-15, 2010
Projects: CROSS
Page Range: pp. 5178-5189
Date: 2010
Divisions: Informationsmanagement
Citation:

Schlosser, Frank and Beimborn, Daniel and Wagner, Heinz-Theo (2010) Who is Doing What: The Impact of Task and Role Documentation on Outsourcing Service Quality. In: (Proceedings of the) 16th Americas Conference on Information Systems (AMCIS), August, 12-15, 2010, Lima, Peru, pp. 5178-5189. ISBN 9781617389528

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