Towards a Conceptualization of Online Community Health

Creators: Wagner, David and Richter, Alexander and Trier, Matthias and Wagner, Heinz-Theo
Title: Towards a Conceptualization of Online Community Health
Item Type: Conference or Workshop Item
Event Title: (Proceedings of the) 35th International Conference on Information Systems (ICIS), "Building a Better World Through Information Systems"
Event Location: Auckland, New Zealand
Event Dates: December, 14-12, 2014
Projects: CROSS
Additional Information: Conference Proceedings ISSN 0000-0033
Date: 2014
Divisions: Informationsmanagement
Abstract: Along with the increasing popularity of social media and online communities in many business settings, the notion of online community health has become a common means by which community managers judge the condition or state of their communities. It has also been introduced to the literature, yet the concept remains underspecified and fragmented. In this paper, we work toward a construct conceptualization of online community health. Through a review of extant literature and dialogue with specialists in the field, we develop a multi-dimensional construct of online community health, consisting of seven elements. In writing this paper, we attempt to foster theory development around new organizational forms by advancing a new and important construct. The paper further provides guidance to the managers of social media and online communities by taking a systematic look at the well-being of their communities.
Citation:

Wagner, David and Richter, Alexander and Trier, Matthias and Wagner, Heinz-Theo (2014) Towards a Conceptualization of Online Community Health. In: (Proceedings of the) 35th International Conference on Information Systems (ICIS), "Building a Better World Through Information Systems", December, 14-12, 2014, Auckland, New Zealand. ISBN 978-0-615-15788-7

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