Smart mobility – an analysis of potential customers’ preference structures

Creators: Schulz, Thomas and Böhm, Markus and Gewald, Heiko and Krcmar, Helmut
Title: Smart mobility – an analysis of potential customers’ preference structures
Item Type: Article
Projects: CROSS
Journal or Publication Title: Electronic markets : The International Journal on Networked Business
Page Range: pp. 105-124
Additional Information: Open Access
Date: 16 November 2021
Divisions: Informationsmanagement
Abstract: Cities around the world face major challenges caused by the extensive use of private cars. To counteract these problems, a new paradigm is necessary which promotes alternative mobility services. ‘Smart mobility’ refers to a new mobility behaviour that makes use of innovative technical solutions, such as the IT-supported combination of different alternative mobility services during a trip from an origin to a destination. Unfortunately, relatively few customers use apps that provide recommendations for smart mobility and there is limited knowledge about the desires, priorities and needs of potential customers. To fill this gap, we use conjoint analysis to explore differences in smart mobility app preferences across groups of people with varying mobility behaviour. Our study also considers the effect of age and place of residence on preference structures. Our results show, for example, that only car drivers do not consider the price of the smart mobility app to be particularly important for their selection decision.
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Citation:

Schulz, Thomas and Böhm, Markus and Gewald, Heiko and Krcmar, Helmut (2021) Smart mobility – an analysis of potential customers’ preference structures. Electronic markets : The International Journal on Networked Business, 31 (1). pp. 105-124. ISSN 1422-8890

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