Applying the Importance-Performance Analysis for Improving the Service Productivity of a Maximum Care Hospital (Oral Presentation)

Creators: Pfannstiel, Mario A.
Title: Applying the Importance-Performance Analysis for Improving the Service Productivity of a Maximum Care Hospital (Oral Presentation)
Item Type: Conference or Workshop Item
Event Title: The 6th International Research Symposium in Service Management (IRSSM-6) "Service Imperatives in the New Economy – Service Excellence for Sustainability"
Event Location: Kuching, Malaysia
Event Dates: August, 11-15, 2015
Date: 2015
Divisions: Gesundheitsmanagement
Forthcoming: No
Language: English
Citation:

Pfannstiel, Mario A. (2015) Applying the Importance-Performance Analysis for Improving the Service Productivity of a Maximum Care Hospital (Oral Presentation). In: The 6th International Research Symposium in Service Management (IRSSM-6) "Service Imperatives in the New Economy – Service Excellence for Sustainability", August, 11-15, 2015, Kuching, Malaysia.

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