What Makes Online Complaints Critical? An Analysis of Third-Party Reactions Based on Justice Dimensions and Social Emotions

Creators: Hausmann, Maximilian and Niemann, Antje
Title: What Makes Online Complaints Critical? An Analysis of Third-Party Reactions Based on Justice Dimensions and Social Emotions
Item Type: Conference or Workshop Item
Event Title: (Proceedings of the) AMA Summer Educators' Conference 2015 "Improving Business Practice Through Marketing Insight"
Event Location: Chicago, IL, USA
Event Dates: August, 14-16, 2015
Page Range: pp. 371-372
Date: 2015
Divisions: Informationsmanagement
Forthcoming: No
Language: English
Citation:

Hausmann, Maximilian and Niemann, Antje (2015) What Makes Online Complaints Critical? An Analysis of Third-Party Reactions Based on Justice Dimensions and Social Emotions. In: (Proceedings of the) AMA Summer Educators' Conference 2015 "Improving Business Practice Through Marketing Insight", August, 14-16, 2015, Chicago, IL, USA, pp. 371-372. ISBN 9781510815865

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