Just Talk to me - A Qualitative Study of Patient Satisfaction in Emergency Departments

Creators: Haug, Maximilian and Dahm, Maria and Gewald, Heiko and Georgiou, Andrew
Title: Just Talk to me - A Qualitative Study of Patient Satisfaction in Emergency Departments
Item Type: Conference or Workshop Item
Event Title: (Proceedings of the) MedInfo'21 "One World, One Health - Global Partnership for Digital Innovation" ; Paper 306
Event Location: (virtual)
Event Dates: October, 2-4, 2021
Projects: CROSS
Additional Information: Online Präsentation: https://www.youtube.com/watch?v=2t0bQXX3WWU
Date: 2021
Divisions: Informationsmanagement
Abstract (ENG): Communication between patients and hospital staff is a vital part of patient satisfaction and can contribute to better healthcare outcomes. Especially in emergency departments, where the workload is high, it is difficult to always address the communication needs of patients. In a qualitative study, we interviewed 32 patients in emergency departments in Australia. We found that, in the context of the emergency department, the characteristics of the source assumes an essential role in the appraisal of information. Especially if patients show low health literacy hospital staff needs to engage with them. It is important that patients feel informed as this increases patient satisfaction, even though they may not fully understand the delivered information.
Forthcoming: No
Language: English
Citation:

Haug, Maximilian and Dahm, Maria and Gewald, Heiko and Georgiou, Andrew (2021) Just Talk to me - A Qualitative Study of Patient Satisfaction in Emergency Departments. In: (Proceedings of the) MedInfo'21 "One World, One Health - Global Partnership for Digital Innovation" ; Paper 306, October, 2-4, 2021, (virtual).

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