An interaction-based Digital Maturity Model for SMEs

Creators: Williams, Christopher A. and Krumay, Barbara and Schallmo, Daniel and Scornavacca, Eusebio
Title: An interaction-based Digital Maturity Model for SMEs
Item Type: Conference or Workshop Item
Event Title: (Proceedings of the) Pacific Asia Conference on Information Systems (PACIS) “AI-IS-ASIA"
Event Location: Taipei/Sydney (virtual)
Event Dates: July, 5-9, 2022
Projects: IFE
Page Range: Paper 1529
Date: 2022
Divisions: Wirtschaftswissenschaften
Abstract (ENG): The fundamental disruptions brought on by digital transformation create great uncertainties for small and medium-sized enterprises (SMEs). While the limited resources and unstructured nature of SMEs present challenges for their digital transformation efforts, these challenges can be overcome with the proper alignment of their current and future capabilities. However, several questions remain about the suitability of existing digital maturity models (DMMs) for SMEs. Our study remedies these challenges by developing an interaction-based DMM for SMEs. We identify interaction areas and dimensions based on SME-specific characteristics through interviews and find that interactions are among the most unique characteristics linking to SMEs’ maturity level. Our study contributes to DMM literature by providing an innovative model allowing SMEs to better understand their capabilities and offering an effective path toward digital transformation. Our model explores the network perspective of DMM, showing that stakeholders greatly influence SMEs’ core, strategy-planning, and decision-making capabilities.
Forthcoming: No
Language: English
Link eMedia: Download
Citation:

Williams, Christopher A. and Krumay, Barbara and Schallmo, Daniel and Scornavacca, Eusebio (2022) An interaction-based Digital Maturity Model for SMEs. In: (Proceedings of the) Pacific Asia Conference on Information Systems (PACIS) “AI-IS-ASIA", July, 5-9, 2022, Taipei/Sydney (virtual), Paper 1529.

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