How Social Distance of Process Designers Affects the Process of Process Modeling: Insights From a Controlled Experiment

Creators: Kolb, Jens and Zimoch, Michael and Weber, Barbara and Reichert, Manfred
Title: How Social Distance of Process Designers Affects the Process of Process Modeling: Insights From a Controlled Experiment
Item Type: Conference or Workshop Item
Event Title: (Proceedings of the) 29th Annual ACM Symposium On Applied Computing (SAC 2014), Enterprise Engineering Track
Event Location: Gyeongju, South Korea
Event Dates: March, 24-28, 2014
Page Range: pp. 1364-1370
Date: March 2014
Divisions: Informationsmanagement
Abstract (ENG): The increasing adoption of process-aware information systems (PAISs) by enterprises has resulted in large process model collections. Usually, process models are created either by in-house domain experts or external consultants. Thereby, high model quality is crucial, i.e., process models should be syntactically correct and sound, and also reflect the real business processes properly. While numerous guidelines exist for creating correct and sound process models, there is only little work dealing with cognitive aspects affecting process modeling. This paper addresses this gap and presents a controlled experiment using construal level theory. We investigate the influence the social distance of a process designer to the modeled domain has on the creation of process models. In particular, we are able to show significant differences between high and low social distance in respect to model quality and granularity. The results may help enterprises to compose adequate teams for creating or optimizing business process models.
Forthcoming: No
Language: English
Link eMedia: Download
Citation:

Kolb, Jens and Zimoch, Michael and Weber, Barbara and Reichert, Manfred (2014) How Social Distance of Process Designers Affects the Process of Process Modeling: Insights From a Controlled Experiment. In: (Proceedings of the) 29th Annual ACM Symposium On Applied Computing (SAC 2014), Enterprise Engineering Track, March, 24-28, 2014, Gyeongju, South Korea, pp. 1364-1370. ISBN 978145034694

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