Conceptualizing Dysfunctional Customer Behavior in Service Encounters: The Case of Industrial Services

Creators: Horvath, P. and Gille, C. and Seiter, M. and Stirzel, Martin
Title: Conceptualizing Dysfunctional Customer Behavior in Service Encounters: The Case of Industrial Services
Item Type: Conference or Workshop Item
Event Title: European Academy of Management (EURAM)
Event Location: Rom
Date: 2010
Divisions: Informationsmanagement
Citation:

Horvath, P. and Gille, C. and Seiter, M. and Stirzel, Martin (2010) Conceptualizing Dysfunctional Customer Behavior in Service Encounters: The Case of Industrial Services. In: European Academy of Management (EURAM), Rom.

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